Terms & Conditions

1. Definitions

• "Agreement" — these Terms & Conditions together with any engagement-specific scope documentation.
• "Service" — advisory, analytical, and assessment services offered by Mirova Health as described on this website.
• "User" / "you" — any individual or organisation accessing this website or engaging our services.
• "Content" — all text, materials, reports, and documents produced by Mirova Health.
• "Engagement" — a specific project or advisory programme undertaken under a written scope agreement.

2. Acceptance of Terms

By using this website or submitting an enquiry, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and accept these terms on behalf of yourself or your organisation. If you are acting on behalf of an organisation, you represent that you have the authority to bind that organisation.

3. Description of Services

Mirova Health provides healthcare AI advisory and clinical data analysis services to healthcare organisations in Singapore, including Clinical Data Analysis & Modelling, AI Implementation Advisory for Health Systems, and Health Data Readiness Assessment. Services are delivered under individually scoped engagement agreements.

Service availability may be subject to capacity constraints. We reserve the right to decline engagement requests that fall outside our areas of expertise or where a conflict of interest exists.

4. User Responsibilities

When using this website or engaging our services, you agree to:

• Provide accurate, complete, and up-to-date information in all enquiries and engagement interactions
• Not use the website for any unlawful purpose or in any way that could damage, disable, or impair it
• Not attempt to gain unauthorised access to any part of our systems or networks
• Not reproduce, distribute, or commercialise any Content without our prior written consent
• Maintain the confidentiality of any proprietary methods or unpublished findings shared during an engagement

5. Intellectual Property

All content on this website — including text, design, methodology descriptions, and documentation — is the intellectual property of Mirova Health Pte. Ltd. or its licensors. You may not reproduce, adapt, or distribute this content without prior written consent.

Analytical reports and written outputs produced during a client engagement are delivered to the client under a limited, non-exclusive, non-transferable licence for internal organisational use. Mirova Health retains the right to reference the general nature of the engagement (without identifying the client) in its own communications, unless otherwise agreed in writing.

6. Payment Terms

All fees are quoted in Singapore Dollars (SGD) and are agreed in writing prior to commencement of work. Payment is due within 30 days of invoice unless a different schedule is agreed. Late payments may incur interest at 1.5% per month. We do not proceed with deliverables until an initial deposit (where applicable) is received.

Fees for completed work are non-refundable. If an engagement is cancelled by the client after work has commenced, fees for work completed to that point are payable.

7. Service-Specific Terms

Advisory Services

Advisory sessions are delivered as described in the scope agreement. Additional sessions beyond the agreed number will be quoted separately. Written outputs are provided within the timeframes stated in the scope agreement.

Data Analysis & Modelling

All analytical work is conducted on data provided by the client under an agreed governance framework. Mirova Health does not retain client data after the engagement is complete, unless explicitly agreed otherwise. Outputs include clear statements of model limitations and conditions for appropriate use.

Readiness Assessments

Assessment findings reflect the data assets and documentation available at the time of review. They do not constitute a guarantee of AI project outcomes or a certification of data quality.

8. Disclaimers

Our website and its content are provided "as is" without warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted or error-free.

Advisory outputs and analytical findings are provided for informational purposes and should not be treated as a substitute for clinical, legal, regulatory, or financial advice. All recommendations should be reviewed by qualified professionals before implementation. We do not guarantee specific outcomes from the application of our findings.

9. Limitation of Liability

To the maximum extent permitted by Singapore law, Mirova Health's total liability for any claim arising from these terms or an engagement shall not exceed the fees paid for the specific engagement giving rise to the claim.

We shall not be liable for indirect, consequential, incidental, or special damages, including loss of revenue, data, or business opportunity, arising from the use of our services or website, even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify and hold harmless Mirova Health, its directors, and employees from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these terms, your misuse of our services or outputs, or any third-party claims related to your use of our work product beyond its stated conditions of use.

11. Termination

Either party may terminate an engagement by written notice if the other party materially breaches these terms and fails to remedy the breach within 14 days of notice. Upon termination, fees for work completed are payable and confidentiality obligations survive termination.

We reserve the right to restrict access to this website for users who breach these terms.

12. Governing Law & Dispute Resolution

These terms are governed by and construed in accordance with the laws of the Republic of Singapore. The parties agree to first attempt to resolve any dispute through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the Singapore Mediation Centre before proceeding to litigation in the courts of Singapore.

13. General Provisions

• Entire agreement: these terms, together with any engagement scope document, constitute the entire agreement between the parties on the subject matter.
• Severability: if any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: failure to enforce any term does not constitute a waiver of the right to enforce it in future.
• Assignment: you may not assign rights or obligations under these terms without our prior written consent.

14. Changes to These Terms

We may update these terms from time to time. Material changes will be reflected in a revised document with an updated effective date posted on this page. Your continued use of the website after changes take effect constitutes acceptance.

15. Contact